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PRODUCT SUPPORT  
The devil is in the details

Knowing the details about your customer's needs are the primary elements of Product Support, really Customer support.

Do your employees know;

What products a customer purchased?
When purchases where made?
What dollar amount a customer buys?
How long since a customer purchased?
Customers that waste your time?
Has a warranty claim been made?
Delinquent Customers?

 
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2013 Total Data Systems, Inc.
2007 2012 2013 BEST BOOKS©
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